Entitlement has become a dirty word these days, especially when you pit a Baby Boomer with a Gen Y.
When I asked my audience recently what words first comes to mind to describe Gen Y (born between 1980 and 2000), a Baby Boomer (born between 1946 and 1954) shouted out “entitled!” “I’ve worked hard every single day since I graduated high school,” she said angrily. “And these damn kids expect to get everything handed to them today.”
Just then, a phone rang. It was the angry Baby Boomer’s. Without missing a beat, she picked it up and started talking. She didn’t turn it off. She didn’t apologize. She didn’t even tell the caller, “Sorry, I can’t talk now.” She just started carrying on a conversation, before striding out of the room.