A job candidate should walk away from the recruitment experience feeling good, even if rejected. But despite billions of dollars invested in HR technology and countless human hours spent working on improvement, many candidates walk away disappointed, resentful, and even angry. According to The Talent Boards 2019 Research report, candidate resentment has increased 40 percent since 2016. That should be horrifying news since resentment means 71% of rejected candidates will tell their inner circle and one-third will publicly shame you on social media. That’s not just bad for HR but bad for the brand, bad for the business, and bad for the bottom line. To better understand the state of candidate experience 2020 and how some companies are responding, converting resentful detractors into a positive relationship and referral partners, listen to two of the leading experts on talent acquisition and candidate experience: The Talent Board’s Kevin Grossman and CareerXRoad’s Gerry Crispin.